Shipping and Returns Policy
At Auravista Home Decor, we are committed to providing you with an exceptional shopping experience, including fast and reliable shipping options. Please review our shipping policy below for more information on delivery times, shipping methods, and our return policy.
Shipping Options & Delivery Times
Standard Shipping:
- Delivery Time: 4-9 business days
- Cost: Free shipping
- Details: Our standard shipping is a cost-effective option for those who are not in a rush but still want reliable delivery of their home decor accessories
Express Shipping:
- Delivery Time: 1-3 business days
- Cost: Calculated at checkout based on your location and order size
- Details: Our express shipping option ensures that your items arrive quickly, perfect for when you need to refresh your home decor in a hurry
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Restrictions
- We currently ship to addresses within Canada and the United States. Unfortunately, we do not offer shipping to other countries at this time.
Returns & Refunds
Return Policy:
- We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 7 days of delivery for a full refund.
- Items must be in their original condition, unused, and in the original packaging. Please note that return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Refunds:
- Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days.
How to Initiate a Return:
- To initiate a return, please contact us at contact@auravistahomedecor.com with your name, order number and the reason for your return. We will provide you with the necessary instructions for returning your item(s).
Thank you for choosing Auravista Home Decor. We appreciate your business and look forward to helping you create a beautiful aura in your home.